Privacy Policy

1. Information we process

Depending on how you use FlupFlap, the service may process information you provide directly and information created by the service.

• Account information such as first name, last name, phone number, email address, password-derived authentication data and optional billing country.
• Recharge information such as destination country, recipient mobile number, operator, selected airtime/data/bundle product, quote, provider, transaction status and timestamps.
• Saved recipient information when you choose to save recipients.
• Payment-related references and status needed to coordinate checkout. FlupFlap does not expose payment-provider secret keys to the browser.
• Security, session, audit and operational records needed to protect accounts, investigate failures and reconcile transactions.
• Support messages you choose to send to the official support address.

2. How information is used

• Create and secure FlupFlap accounts and sessions.
• Detect supported mobile operators and retrieve provider-backed recharge products.
• Create quotes, process checkout, submit eligible recharge fulfillment and display transaction status/history.
• Prevent duplicate or unauthorized transactions and enforce idempotency and account ownership.
• Investigate failed, pending, cancelled, refunded or disputed transactions.
• Provide customer support, security monitoring, audit logging and service reliability.

3. Payments and recharge providers

FlupFlap relies on external services to complete parts of a transaction. Payment checkout is coordinated with the configured payment provider, and recharge fulfillment may use configured providers such as DT One, Reloadly or Ding when available. Information necessary to perform the selected service may be sent to those providers under the transaction flow.

4. Cookies, sessions and account security

FlupFlap uses authentication/session mechanisms needed to keep accounts signed in securely. Access credentials and provider secrets are not intentionally placed in public page content. Do not share your password or verification information with anyone claiming to be support.

5. Account and data deletion

You can request deletion of your FlupFlap account and associated personal data from the app’s Account settings or through our account deletion webpage. Email contact@ticash-app.com from your registered account email address. If you no longer have access to it, contact support for help verifying the request. Do not send passwords, card details or identity documents by email.

Support reviews and verifies the request before processing it. Ask support to stop any recurring recharges as part of the request. Certain transaction, security, audit or reconciliation records may need to be retained for legitimate reasons described in the retention section; contact support for the applicable retention details.

Removing a cancelled transaction from visible history or signing out does not delete your account or the underlying records.

6. Data sharing

Information may be shared with service providers only as needed to operate the relevant function, including payment processing, recharge fulfillment, hosting, security and support. FlupFlap does not expose provider credentials, payment secrets or internal administrative records to customers.

7. Retention

FlupFlap is a mobile recharge service operated by Ticash-App LLC, registered in Nevada, United States. Retention depends on the category of information and its remaining purpose.

• Account and access data: When a verified deletion request is fulfilled, profile information, authentication credentials, login and reset sessions, saved recipients and recurring recharge schedules are removed from the active account. Pending payments or recharge work must be reconciled before fulfillment.
• Recharge and payment evidence: Transaction records, required quotes, payment references and promotion accounting may remain for tax, reconciliation, refund and dispute purposes. These records can include the recipient mobile number, operator, amounts, status and timestamps. Their retention period depends on the applicable tax-record limitation period, actual contractual obligations and any unresolved dispute or legal hold.
• Security and support records: Relevant audit records, the deletion receipt and support correspondence may remain to document the request, investigate a specific issue or meet applicable obligations. These records are separate from usable account credentials.
• Backups and service providers: Account deletion does not instantly remove copies from backups or independently retained payment, recharge, email or SMS provider records. Their expiry and deletion depend on the applicable backup lifecycle, provider capability and required retention. A backup recovery window does not establish the expiry of separate exported copies.

Contact contact@ticash-app.com for the categories, reasons and applicable retention period or criteria relevant to your request. A required retention exception does not make the deleted account available for sign-in or further recurring recharge.

8. Your choices

You can choose whether to create a permanent account or use guest access where available. You can review transaction history, manage saved recipients where supported, and contact support regarding account or privacy questions. Some transaction and audit records may need to remain after a customer-facing item is removed.

9. Security

FlupFlap uses technical and operational controls intended to reduce unauthorized access, including authenticated ownership checks, server-authoritative transaction state, audit logging and restricted access to provider/payment credentials. No internet service can guarantee absolute security.

10. Changes to this policy

This policy may be updated as FlupFlap changes. The effective date shown above will be updated when material changes are published.